Specialist Language Courses

Lesson Plan: Introducing yourself to patients using respectful language

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This lesson plan focuses on Introducing yourself to patients using respectful language.

A2 level

Teacher Notes

●    Topic: Using respectful language

●    Timing: 45-60 minutes

●    Lesson Type/Focus: Reading and Vocabulary

●    Level: A2


●       Vocabulary: review/learn vocabulary related to ways to be respectful with patients

●       Reading: improve reading skills and comprehension


The focus of this lesson is a reading activity to introduce and develop the topic of respectful language used with new patients. The text is about the different ways carers should introduce themselves to patients. The reading comprehension exercise provides students with some suggestions on how to approach new patients and with new vocabulary that can be useful in their daily life activity as carers.

Note:while this lesson plan works as an independent plan, it uses material and language in the following:

●       Course: English for Care: delivering outstanding care

●       Unit: Patient Admission

●       Module: Introducing yourself and welcoming a patient, p6

Teaching Guide & Answer Key

Part 1: discussion

Put students into pairs/small groups.

A.  For the first question, encourage students to share examples from their lives and work. Elicit or supply the words formal, informal and polite to help them to talk about differences between greetings.Elicit answers from students and feedback to class –write down the answers so that they are visible to students.

B.  For the second question, put students into small groups or pairs. Show students the two pictures below and ask them to think about whether they would greet the younger and the older patient the same way. Encourage them to talk about their relationships with patients and to share examples from their lives at work.Elicit answers from students and feedback to class –write down the answers so that they are visible to students



Questions and suggested answers

  1. How do you normally greet a friend?Or a colleague?Is it the same way you usually greet a stranger? Why/Why not? 

The language we use with friends is typically informal, while we use more formal language with strangers. With colleagues, it may well depend on factors such as seniority or how long the relationship has been to determine what kind of language is most suitable.  


  1. How do you normally greeta patientthe age of the woman in picture A? Is it the same way you usually an elderly patient like the lady in picture B? 

The way we greet younger or elderly patients is likely to vary as older people may feel disrespected if addressed with informal language. We may always use Mr/Mrs/Ms with elderly people, as opposed to first names with younger ones. We may also use Good morning/Good afternoon as opposed to Hi/Hello. 


Elicit answers from students and feedback to class – write down the answers so that they are visible to students. 

Download the complete lesson plan and student worksheet:


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