This short CPD-accredited course is for overseas carers working in residential care homes, nursing homes, supported living and domiciliary care. It provides them with the English language skills that will enable them to communicate confidently, safely and effectively at work.
Mastering Communication in Social Care was developed in partnership with the South East Social Care Alliance and covers a wider range of common scenarios, from introductions to talking about food and drink, personal care, mobility, pain, pressure area care, falls and mental health.
The course is online and optimised for mobile devices. It is media-rich with video, audio, voice-recording and interactive tasks throughout. At the end of the course, learners receive a CPD certificate for 8 hours.
Mastering Communication in Social Care can be taken as a self-paced online course, combined with four online coaching sessions with an expert communication skills teacher, or practised through the Communication Roleplay Practice App. The app is included with both the self-paced course and the coaching package, and is also available on its own from £5 per month. In these sessions, learners practice the language through role play, problem solving and discussion. They receive input and feedback designed so they can use their learning with service users at work to provide care safely and confidently.
Mastering Communication in Social Care now comes with the Communication Roleplay Practice App. Learners practise the conversations from the course with an AI service user who responds in character. An AI tutor gives instant feedback on their English and shows them what to say instead.
Learners can repeat any scenario as many times as they want, on any phone, in their own time. There is no need to rehearse on a real service user first. The app covers the same real-world scenarios as the course: introductions, food and drink, personal care, mobility, pain, pressure area care, falls and mental health.
The app was built with funding from the Ufi VocTech Trust and tested with frontline carers and clinical experts. Carers rated it 4.28 out of 5, and every tester said they would recommend it to a colleague.
Each unit has a clear communicative focus, highlighting the language needed in a range of common workplace scenarios.
Coaching is available for groups of up to 12 carers. Each session covers two scenarios from the course and explores how to communicate most effectively with service users or colleagues. Key language is introduced, explained and practised throughout. Communication skills covered include:
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Practise real care conversations with an AI service user that responds in character.
An AI tutor corrects your English and suggests what to say instead, grounded in SLC’s CPD-accredited care content.
Repeat any scenario as many times as you need, in your own time.
Introductions, food and drink, personal care, mobility, pain, pressure area care, falls and mental health.
Hear the conversation in clear, natural speech.
Browser-based and mobile-first. Practise on a break, on the bus, between shifts.
Build confidence without rehearsing on real service users.
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Unlimited AI roleplay practice alongside the course.
Learners have access to the course for 1 month.
Engaging study covering a wide range of topics.
Written by Virginia Allum, internationally published English for Healthcare author and SLC Head of Medical English.
Video, audio and interactive tasks, optimised for mobile, tablet and PC.
Accredited by the CPD Standards Office. Learners receive a Certificate of Achievement.
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1 month of Communication Roleplay Practice App access included for every participant in the group.
Small groups maximise learning.
Every learner has access to the course for 2 months.
Designed to activate, practise and extend the language from the course.
Groups meet their coach, check access to the course and Zoom, and agree what to cover first.
All SLC coaches are Healthcare English and communication skills specialists.
8 hours of CPD-accredited, multi-media study with a Certificate of Achievement.
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The course was developed in partnership with the South East Social Care Alliance (SESCA) in the UK. The case study examines the challenges and successes of designing and delivering the course – what worked, what didn’t, and what the response was from learners and their employers.
The app lets learners practise care conversations with an AI service user and get instant feedback from an AI tutor on their English. It works on any phone, covers the same scenarios as the course, and can be used as often as the learner likes. It is included with the course and coaching packages, and available separately from £5 per month.
The course is accredited by the CPD Standards office in the UK.
The course should take 8 hours to complete and is online. Learners will be given access via our online learning platform. They can also study on a phone using the course app.
Simple! Just contact us via the contact form on the website or send an email to admin@specialistlanguagecourses.com. One of our team will get back to you within one working day.
One of our team will be in touch to arrange lessons and give access to the online course.
Lesson times are flexible. We work with you to arrange lessons for when your staff are available.
Yes, you can log into your area of the learning platform and see in detail how much they have done and what their scores are.
No problem. Just complete the form and we’ll arrange this with you.
We work with health and social care employers and recruitment companies to support care staff.
